We are aware of the many challenges that are ahead in the sleep industry and we’re poised to be the sleep lab management software solution for even more businesses in 2014. Of course, I’ve already mentioned our commitment to expanding our extensive list of integrations and even improving our top-notch customer service, but that is just the beginning!
Each year our team gathers together to discuss what we can do as a company to help sleep labs succeed. What features can we develop to increase efficiency? How can we convert our customer feedback into a better product? Does the HST/OCST module need refining? How will patients use the “Patient Portal” to track their appointments, reports and information? What do sleep labs really need from us?
This year, we talked about all of the above and are actively making updates to our software in order to accommodate the changing environment, but one thing we all agreed upon is ensuring our solution is affordable for everyone. We want to make it known that we are aware of how difficult the economy is on the sleep industry. Changing regulations, reimbursement rates and requirements are forcing doors to close and all labs are adjusting how they do business.
Of course every business is aware of their bottom line. The goal is to be profitable, but there’s more to being successful than just that. We believe one of the benchmarks of a truly awesome business is an excellent customer experience that starts with considering their needs and pains proactively. We know we have the best sleep lab management software solution, but if industry changes are forcing labs to cut spending, we must take action to ensure our product is affordable enough to help those labs maintain the highest level of efficiency. Beyond that, we know LabRetriever also provides them with a complete referral-to-compliance systematic approach to patient care, ensuring no one ‘falls through the cracks’.
We already offer many different pricing options for customers and now, we’ve lowered our per study and per bed pricing to prove, once again, we’re a partner in change and success! Our team is excited to get started in making 2014 the best it can be for every lab in the sleep industry. Contact us today to talk about how we can help.