Every month we take an in-depth look at the statistics for our technical support department to determine what we’ve done well, and where we can make improvements in order to better serve you.

In addition to being your first line of support in all technical areas of the LabRetriever™ sleep lab management software lexicon, we can also help you with many other things:

  • We can complete customization projects on your portal.
  • We can review new workflow you want implemented and make recommendations based on your design.
  • We can help you train your users.

We hear you …

Our customers drive what goes into the product because they’re the ones who use it every day. We do our best to capture everyone’s needs and translate them into the EMR product you use to run your sleep labs.

You don’t want to wait to get started, do you?

With LabRetriever™ sleep EMR you don’t have to!  As soon as you decide our sleep lab management solution is right for you, our team takes action. The average time from signature to implementation is two weeks.

What can you expect?

  • A database on the cloud customized to your business needs
  • One-on-one pre-implementation preparation
  • Your choice of an implementation date that best works for you
  • A training agenda that caters to the natural cycle of the sleep study
  • An experienced team member onsite to train your staff
  • Lots of post-implementation love from tech support and our team

The remote access that we have with SleepEx LabRetriever provides us a way of scoring and interpreting sleep studies well within the standards that we set for our practice becoming AASM accredited.ee

- Carolyn McWaters Smith, RRT, RPSGT
Director, Center for Sleep Disorders

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